Srajan Ebaen - 6moons.com

Peachtree Audio's break-out iDecco was the very first fully integrated digital-direct iPod dock/integrated which offered so much for so little that a very rare kind of award distinction was required to single it out from the crowd. Now Spatial offers similarly fair value combined with what currently is a unique software-only speaker/room-correction system that stands out by finally addressing the root cause of audiophile unhappiness in the most user-friendly fashion -

Clayton and Walter -
this is a brief note to let you know how happy I am with the support Charles provides.  He is technically competent, and handles customers beautifully.  He is patient, listens, responds to questions, provides specific answers [not vague generalities], he is courteous in the extreme, and he calls back when he says he will.
    Technically, he knows his stuff.  And as important, if not more, is that he is a good debugger of problems, and he is very persistent at it.  We had a couple issues with remote desktop stuff, with configuration, a couple other things, and Charles solved every problem.  Just today he called me back with a fix to a graphics rendering problem my MacBook seems to have using Apple's sharing s/w.  Charles found freeware that is an order of magnitude better; the shared remote screen is now sharp, and the response time to inputs is much much faster. Now the remote is almost the same as using the native machine. 

Also, I would like to say that you guys really know how to make a sale: when I had doubts about Spatial in initial conversations with Walter [when he told me about the product, after I had asked about digital front ends], he had Charles call me.  No sale, no promise of a sale, just the possibility. Charles called me, answered a bunch of questions and the deal was done for me.
Primary reason: i am a mainframe hardware guy who knows enough about software to be dangerous. And I know how screwed up most s/w is.  There is NO WAY i would have bought a digital front end to my stereo without knowing i would have competent support.  Well, Charles closed that deal for me. I called Walter and bought the system.

and i am beyond satisfied with Clayton's support and skill, as well as Charles,, and walter, you are good.

so thanks gents.
as I wrote privately to Walter, I am so happy to have "stumbled" into a nest of competence. How rare. WHat a treat. Money well spent.

Clay Jerolmack

Hey Clayton,
 
Just wanted to let you know that I finally have my Emerald Physics tri amp set up in place and have been enjoying music over the last few days.  As you may recall I have been snake bitten for quite some time with blown crossovers, freight damaged speakers, malfunctioning Behringer and even a Mac Mini malfunctioning and requiring 5 trips to the Apple store and finally Apple replacing it with a new one.  Anyway, I got everything hooked up with Charles Wood's assistance.  Wow!!!!  I am astounded at how good this thing sounds!! I A/B'd the EP set up versus my Zu Druid MKIV 08 set up for my wife and neighbors and they were shocked at how much better the EP's sound.  I takes all of about 3 seconds to hear the vast superiority of the EP set up.  And the best part is this is without any Spatial correction!  I know there is more magic to come when you fine tune the system.  Now I need to take a vacation so I can stay home to listen to music!
 
BTW - Charles has been more than professional.  He has been more like a friend helping another friend with a very important project.  During set up he was on the phone with me on a Friday night till 1AM his time!  I finally had to call it quits and go to bed.  He is patient, caring and is determined to make the Spatial experience perfect.  He is a real asset to your organization.
 
Thanks for your wonderful ideas and products.  I hope and believe you are going to be very successful!
 
All the best, Gary